4 days per week , Better World Fragrance House in Harrods
Performance Criteria
Be a confident salesperson.
Achieve and exceed sales targets
Achieve and exceed counter sales targets
Achieve AUS/ATV targets
Effectively link-sell across all products
Effectively traffic stop to gain incremental sales
Training, product knowledge and selling skills
Maintain up-to-date product knowledge and exceptional selling skills
Attend required training sessions and exercises
Read and assimilate all training material
Discuss any additional personal or team training needs with line manager
Ensure team attendance of all training sessions
Effective planning and organisation of monthly rotas
Effectively plan monthly rotas in conjunction with line manager and team members as appropriate to give high service level to store and to accommodate all business requirements.
Agree and update any changes with line manager and store management.
Ensure a well trained, informed and motivated team as appropriate - lead by example.
Set clear, measurable objectives.
Monitor and recognise achievements
Offer training/sales assistance to store generic staff/agency/ freelance staff to aid sales
Mentor the team, offering constructive criticism where necessary
Timely completion of daily, weekly and monthly reports and sales information and forwarded to end user(s)
Market awareness
Maintain market awareness regarding information on developments in region, opportunities for distribution and expansion, competitive information and recruitment potential. Awareness of opportunities for publicity, promotions, demonstrations
· Activity evidenced by a full and rich programme of in-store and external activity (to be agreed with marketing and in line with Company strategy)
• Ensure all merchandising guidelines are followed
• Provide supreme customer care
• Provide excellent customer service
• Positive communication skills with good diction
• Confident, flexible and motivated approach
• Friendly and outgoing
• Keep in touch with customers, ensuring they are informed of launches, promotions and special events
• Reflect Company standards and image at all times
• Adherence to Company grooming guidelines
• Always wear uniform/agreed promotional clothing
• Maintain clothes, shoes, hosiery, etc in good condition
• Make-up and manicure appropriate to Company image
• Hair clean and well groomed
• Positive, flexible and motivated approach
• Positive attitude to customers and colleagues
• Ensure others within team adhere to Company standards at all times
Please email All CV's and cover letters to hr@phoenixbeauty.co.uk
You will only hear from us if you are successful in your application
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